Abstract

Social Rehabilitation Offices are one of the most vital outlets in Egypt that provide services to persons with disabilities (PWDs) under the supervision of the Ministry of Social Solidarity (MoSS). This study seeks to document the performance of Social Rehabilitation Offices from a multi-dimensional perspective; persons with disabilities (beneficiaries), Rehabilitation Offices (service providers), partner non-governmental organizations (NGOs) working in the field of disability, and MoSS (regulators). A mixed methods approach was used to gain an in-depth perspective to the complexity of the issues present in the Egyptian social service delivery system. It was clear that not all Rehabilitation Offices are performing with the same quality, efficiency and effectiveness. The service providers and regulators hold more positive views towards the services provided by the offices than beneficiaries. PWDs are not able to exercise their full rights as a result of receiving little information about the services. More effort can be done regarding the training and employment of PWDs. Also, the study shows lack of clarity of roles and responsibilities for several stakeholders, which had an impact on the quality of services provided. Structural issues such as lack of coordination among multiple stakeholders, poor financial support, a weak monitoring system, and weak social support to PWDs were also found to negatively impact the quality of services. Recommendations for enhancing the performance of these Rehabilitation Offices and the overarching system are listed.

Department

Public Policy & Administration Department

Degree Name

MA in Public Administration

Graduation Date

6-1-2016

Submission Date

February 2016

First Advisor

Barsoum, Ghada

Committee Member 1

Bhuiyan, Shahjahan

Committee Member 2

Abdelhalim, Khaled

Extent

108 p.

Document Type

Master's Thesis

Rights

The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy.

Institutional Review Board (IRB) Approval

Approval has been obtained for this item

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