This study examines which factors affect employees' job satisfaction and tests the relationship between overall job satisfaction and work performance (in-role/task performance). The research is based on a case study of the American University in Cairo (AUC). Correlational statistical tests were conducted initially to determine if there is a relationship between the overall job satisfaction and each of the job facets variables, second between the overall job satisfaction and work performance, and finally between the overall job satisfaction and the demographic variables. An online survey was sent to all non-faculty staff (administrative staff members working at the American University in Cairo) asking them to answer the questionnaire that was classified into 3 sections. The first section included 6 demographic variables about gender, age, years of experience, educational level, occupational area, and employment level. The second section was based on the Job satisfaction survey (JSS) developed by Paul Spector (1994) consisting of 36 questions about the job facets. The last part was about the AUC annual performance rating of the respondents' last appraisal based on their direct supervisors' self-evaluation on their task related performance. Around 277 surveys were completed and collected to be transferred into (SPSS) for analyzing the data. The conducted statistical tests included descriptive statistics, frequency distribution, and Spearman's rho test to explore the correlation between the variables. The results showed a strong and positive correlation between the overall job satisfaction and the variables of contingent rewards, promotion, supervision, and communication. They also revealed a moderate and positive correlation with coworkers, pay nature of work, fringe benefits but showed a weak correlation with the variable of operating conditions. In addition, the results indicated no correlation existed between the overall job satisfaction and the demographic variables except showing a moderate positive correlation with employment levels and age and on the contrary showed a weak correlation with the years of experience variable. Finally, the results revealed that there is a weak correlation existing between the overall job satisfaction and work performance for employees working at the American university in Cairo.
Public Policy & Administration Department
Date of Award
Online Submission Date
El Baradei, Laila
Library of Congress Subject Heading 1
Job satisfaction -- Testing.
Library of Congress Subject Heading 2
Job satisfaction -- Testing -- Case studies.
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(2012).Job satisfaction and work performance: a case study of the American University in Cairo (AUC) [Master’s thesis, the American University in Cairo]. AUC Knowledge Fountain.
Younes, May Ramy. Job satisfaction and work performance: a case study of the American University in Cairo (AUC). 2012. American University in Cairo, Master's thesis. AUC Knowledge Fountain.