Abstract

This study examines which factors affect employees' job satisfaction and tests the relationship between overall job satisfaction and work performance (in-role/task performance). The research is based on a case study of the American University in Cairo (AUC). Correlational statistical tests were conducted initially to determine if there is a relationship between the overall job satisfaction and each of the job facets variables, second between the overall job satisfaction and work performance, and finally between the overall job satisfaction and the demographic variables. An online survey was sent to all non-faculty staff (administrative staff members working at the American University in Cairo) asking them to answer the questionnaire that was classified into 3 sections. The first section included 6 demographic variables about gender, age, years of experience, educational level, occupational area, and employment level. The second section was based on the Job satisfaction survey (JSS) developed by Paul Spector (1994) consisting of 36 questions about the job facets. The last part was about the AUC annual performance rating of the respondents' last appraisal based on their direct supervisors' self-evaluation on their task related performance. Around 277 surveys were completed and collected to be transferred into (SPSS) for analyzing the data. The conducted statistical tests included descriptive statistics, frequency distribution, and Spearman's rho test to explore the correlation between the variables. The results showed a strong and positive correlation between the overall job satisfaction and the variables of contingent rewards, promotion, supervision, and communication. They also revealed a moderate and positive correlation with coworkers, pay nature of work, fringe benefits but showed a weak correlation with the variable of operating conditions. In addition, the results indicated no correlation existed between the overall job satisfaction and the demographic variables except showing a moderate positive correlation with employment levels and age and on the contrary showed a weak correlation with the years of experience variable. Finally, the results revealed that there is a weak correlation existing between the overall job satisfaction and work performance for employees working at the American university in Cairo.

Department

Public Policy & Administration Department

Graduation Date

6-1-2012

Submission Date

May 2012

First Advisor

El Baradei, Laila

Second Advisor

Ali, Hamid

Extent

NA

Document Type

Master's Thesis

Library of Congress Subject Heading 1

Job satisfaction -- Testing.

Library of Congress Subject Heading 2

Job satisfaction -- Testing -- Case studies.

Rights

The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy.

Institutional Review Board (IRB) Approval

Approval has been obtained for this item

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