Yousra Gohar

Abstract

The purpose of this research is to examine the impact of cultural intelligence on the level of job satisfaction and job performance among expatriate teachers working in both not-for-profit and for-profit international schools in Cairo. The importance of this study stems from the fact that globalization have led to tremendous increase in the number of international schools worldwide and in Egypt, thus allowing international schools to provide a greater share of educational services in Egypt, affecting the type and quality of education available to the public. Accordingly, it is essential to ensure that such schools are capable of providing quality education through having satisfied and highly performing expat staff. Given the limited research on the relationship between cultural intelligence and employee outcomes in the Egyptian educational sector, the study adopted the Cultural Intelligence Scale, the Teaching Satisfaction Scale, the Egyptian Labor Market Panel Survey, and the Self-Rating Survey to quantitatively measure the level of cultural intelligence, teaching satisfaction, job satisfaction, and teaching performance respectively. Four international schools in Cairo took part in this study based on convenience and judgment sampling, where 84 expatriate teachers completed the questionnaire. The results show that there is a significant positive and direct relationship between cultural intelligence and job performance, and that there is a significant positive but indirect relationship between cultural intelligence and job satisfaction among expatriate teachers. Accordingly, school principals are advised to adopt the necessary measures for ensuring that culturally intelligent expat teachers are hired, trained, and developed to be more culturally intelligent. Also, it is vital that the government take the necessary measures to ensure that international schools are taking the required steps for ensuring the presence of culturally intelligent teachers in the schools for the provision of quality education. Also the government must ensure that qualified expats are encouraged to migrate to and work in Egypt, thus allowing international schools to have a pool of qualified expat candidates to choose from.

Department

Public Policy & Administration Department

Degree Name

MA in Public Administration

Graduation Date

6-1-2014

Submission Date

May 2014

First Advisor

Barsoum, Ghada

Committee Member 1

Ali, Hamid

Committee Member 2

Bhuiyan, Shahjahan

Extent

81 p.

Document Type

Master's Thesis

Library of Congress Subject Heading 1

Cultural intelligence.

Library of Congress Subject Heading 2

Teachers -- Job satisfaction -- Egypt.

Rights

The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy.

Institutional Review Board (IRB) Approval

Approval has been obtained for this item

Comments

I would like to express my appreciation and gratitude to my supervisor Dr. Ghada Barsoum for her continuous support and encouragement throughout the thesis planning and development. I would also like to thank her for allowing me to grow as a researcher. Without her supervision, patience, and constant help this thesis would not have been completed. I would also like to thank the committee members, Dr. Hamid Ali and Dr. Shahjahan Bhuiyan for their constructive suggestions, their interest in my study, and for their advice regarding my future research as well as career options. A special thanks goes to Dr. Laila ElBaradie, the Dean of GAPP, for her guidance and support since my first entry to the program till the end. Additiolly, a special thanks goes to Dr. Hadia FakhrElDin, the Vice Dean of the faculty of Business, Economics and Political Science at the BUE, for her continuous encouragement and guidance throughout my Masters’ program, and for taking the time to listen and give advice regarding every aspect in my studies, research, work, as well as persol life. Last but not least, I would like to express my gratitude to my family and friends for their continuous encouragement and interest in my study. A special thanks goes to my parents and grandparents for their patience, encouragement, and support both emotiolly and fincially.

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