Customer relationship management in professional service organizations: An application to the building industry

Authors

Hamed M. Shamma, American University in CairoFollow
Robert F. Dyer, The George Washington University
Marilyn L. Liebrenz-Himes, The George Washington University

Author's Department

Management Department

Find in your Library

https://doi.org/10.4018/978-1-4666-3631-6.ch006

Document Type

Research Article

Publication Title

Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies

Publication Date

3-31-2013

doi

10.4018/978-1-4666-3631-6.ch006

First Page

91

Last Page

105

Recommended Citation

APA Citation

Shamma, H. Dyer, R. & Liebrenz-Himes, M. (2013). Customer relationship management in professional service organizations: An application to the building industry. Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies, 91–105. 10.4018/978-1-4666-3631-6.ch006
https://fount.aucegypt.edu/faculty_journal_articles/2001

MLA Citation

Shamma, Hamed M., et al. "Customer relationship management in professional service organizations: An application to the building industry." Managing Customer Trust, Satisfaction, and Loyalty through Information Communication Technologies, 2013, pp. 91–105.
https://fount.aucegypt.edu/faculty_journal_articles/2001