Construction companies often face resistance from some employees when adopting a new Information and Communication Technology â€œICTâ€ at the workplace. Technology Acceptance Models in the literature indicated the factors affecting the employeesâ€™ behavior. However, none of these models were applied in the Egyptian Construction Industry context to test their validity. In this thesis, 10 factors were collected from different Technology Acceptance models and their validity were tested in the Egyptian Construction Industry context through questionnaires survey. The behavior of employees in Egyptian Construction companies was validated to be consistent with the described behavior in the literature. The 10 factors were synthesized to develop a simple â€œEvaluation toolâ€, consisting of a series of easy to comprehend questions, to be used by managers to evaluate each employeeâ€™s likelihood to accept or reject a new ICT. The Evaluation tool was validated through interviewing experts who indicated its usefulness in detecting obstacles standing in the way of ICT acceptance. Then the validated factors were represented in the form of logical causal chains. The causal chains were further extended by adding more â€œcauses of the causesâ€ to develop a â€œCausal Loop Diagram Modelâ€. In order to extend the causal chains, knowledge from psychology, communication and management domains had to be added to the model. The added pieces of knowledge enriched the model with new aspects of the ICT acceptance problem that were not explored in the traditional widely used technology acceptance models. The model was validated through expert interviews. By careful analysis of the big picture of the ICT acceptance problem, three analogies were concluded that compared employeesâ€™ behavior in reaction to new ICT to â€œInvestorsâ€, â€œKidsâ€ and â€œCavemenâ€. It is concluded that employees resist new ICT if it didnâ€™t provide a technical advantage (saving time or effort) or a psychological advantage (making the employee have higher social or importance rank inside the company). It is recommended that managers give more attention to the psychological implications of a new ICT rather than focusing most of their efforts on improving technical aspects of the new ICT.
Construction Engineering Department
MS in Construction Engineering
Date of Award
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(2019).Users' obstacles to ICT adoption in Egyptian construction companies. [Master’s thesis, the American University in Cairo]. AUC Knowledge Fountain.
Azzam, Ahmed. Users' obstacles to ICT adoption in Egyptian construction companies.. 2019. American University in Cairo, Master's thesis. AUC Knowledge Fountain.