Any organizations face daily challenges whether they are for-profit or non-profit. They try to achieve their goals by putting a system for monitoring their daily working process with their strategic plan and assessing the outcomes for achieving the organization’s mission. Non-profit organizations differ from profit-driven organizations because they have defined themselves around their mission or services rather than on financial returns. This is why the services provided by such organizations are highly intangible and difficult to measure. The Balanced Scorecard measures the performance of an organization, regardless of its nature, by using four perspectives; tangible asset- Financial and intangible assets; Customer, Internal Process and Learning and Growth in balance to assure that all the work elements are covered. Thus, in light of this concept, the purpose of this study is to explore the relationship between the four perspectives of the Balanced Scorecard and the effective organizational performance and its adaptability to the case study, so that it can adopt the Balanced Scorecard as a strategic management measurement tool for measuring the effectiveness of their performance. The research tested the basic hypothesis which is: There is a significant statistical relationship between improve effective performance of the case study and the use of the Balanced Scorecard perspectives. The results of the statistical analysis of the data showed strongly of the study on that using the Balanced Scorecard can significantly help improve the effective performance of organization


Public Policy & Administration Department

Graduation Date


Submission Date

September 2016

First Advisor

Ali, Hamid

Committee Member 1

Bhuiyan, Shahjahan H.

Committee Member 2

Barsoum, Ghada


116 p.

Document Type

Master's Thesis


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Institutional Review Board (IRB) Approval

Approval has been obtained for this item


I am grateful for the motivation and wisdom of many minds that enabled me to navigate all stages of the study. May God bless them all. I would like to express special appreciation to my advisor, Dr. Hamid Ali, Associate Professor at the Public Policy and Administration Department, for his valuable reflections throughout the study, feedback, and works. I am also indebted to my thesis committee: Dr. Shahjahan H. Bhuiyan, Associate Professor and Chair and Dr. Ghada Barsoum, Assistant Professor at the Public Policy and Administration Department I am thankful to all the faculty members at the Public Policy and Administration Master Program. While I was studying under their guidance, their patience and encouraging remarks were the reasons for my success in the program. Also, I want to thank the participants from the case study in this study for giving me so much of their valuable time. Last but not least, I would like to dedicate my thesis to all those who believe in the richness of learning.