Use of Information Systems and Electronic Commerce success models to assess Electronic Government projects

Author's Department

Management Department

Document Type

Research Article

Publication Title

IMCIC 2011 - 2nd International Multi-Conference on Complexity, Informatics and Cybernetics, Proceedings

Publication Date



Electronic Government (E-Government) is presently recognized as a key enabler of citizen-centric, cooperative, and seamless modern governance. E-government implementation implies a profound transformation in the way government interacts with the governed, and also a reinvention of its internal processes. Many countries worldwide allocate large investments for egovernment projects, which necessitates evaluating them to ensure their viability in realizing their goals. Since e-government is mainly an application of both Information Systems (IS) and Electronic Commerce (E-Commerce), it becomes essential to investigate assessment models in both areas to choose a suitable model capable of assessing e-government projects. This paper reviews IS and e-commerce success models, and verifies their applicability in assessing E-Government Readiness (EGR) on an organizational scale. EGR assessment should consider all factors affecting e-government success comprising IS strategy, technology, human resources, and business processes. Analysis of IS and e-commerce success models in addition to e-government and e-readiness evaluation approaches lead to the development of an EGR framework encompassing all these pivotal factors. Conclusion drawn from this study provides a systematic approach to assess EGR based on strong theoretical foundation in IS and ecommerce fields, both well-established and fairly tested fields compared to a relatively recent field as e-government.

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