ERP post-implementation adoption success dynamics: A cultural perspective

ERP post-implementation adoption success dynamics: A cultural perspective

Department

Management Department

Abstract

The purpose of this research is to explore the barriers of adoption and adaptation of Enterprise Resources Planning (ERP) systems at the post implementation phase within Developing Countries (DCs) business culture. Human agency-related issues and IT materiality factors specific to the DCs business environment were researched within the framework of post-implementation use of cross-functional information systems in a longitudinal case study. Focus group teams, composed of business units' end-users, managers and IT specialists (employment cohorts) were mobilized to elicit the causes of failing ERP services. The scope of this research fits within the studies that target the analysis of organizational adoption and use of ERP. Feedback loops analysis method was used for the study and presentation of the complex dynamic socio-technical behavior in enterprises to gain insight of the relationships among the many non-linear variables prevalent in the post implementation stage of the ERP lifecycle. Those variables were arrived at through canvassing stakeholder groups in the case firm, using focus group approach and the Causal Loop Diagramming as the analysis tool. The introduced methodology in this research is meant to highlight a new perspective to the understanding of the success model of ERP use and adoption. © 2011, IGI Global.

Publication Date

12-1-2010

Document Type

Book Chapter

Book Title

ICT Acceptance, Investment and Organization: Cultural Practices and Values in the Arab World

Editors

Salam Abdallah; Fayez Albadri; IGI Global.

ISBN

9781609600488

Publisher

IGI Global

City

Hershey, PA

First Page

88

Last Page

113

ERP post-implementation adoption success dynamics: A cultural perspective
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