Role of processes in electronic government (case of Egypt)
This paper highlights the importance of processes in any egovernment program by introducing the main areas of change in them. It investigates focal e-government processes through conducting a research on four organizations presenting Egyptian public organizations. Results revealed that determination of motives of business processes' change and documenting such changes proved to be the most important factors in in the processes to be carried out in an e-government project. Findings highlighted also a lack of internal integration of business processes in three of the four organizations studied due to the absence of Intranet or to the unwillingness to use an existing one. Also, business process integration among governmental organizations is still in an early stage and requires further improvements. Finally, processes undertaken in evaluating citizens' usage of each agency's website are highly considered and analyzed.
ICSIT 2012 - 3rd International Conference on Society and Information Technologies, Proceedings
Callaos, N. et al.
International Institute of Informatics and Systemics
Egypt, Electronic government (E-government), Government, Government transformation, Information and communication technology (ICT), Internet, Organizational changes, Processes, Public sector
(2012).Role of processes in electronic government (case of Egypt). International Institute of Informatics and Systemics. , 1-6
Role of processes in electronic government (case of Egypt). International Institute of Informatics and Systemics, 2012.pp. 1-6