Role of processes in electronic government (case of Egypt)

Role of processes in electronic government (case of Egypt)

Department

Management Department

Abstract

This paper highlights the importance of processes in any egovernment program by introducing the main areas of change in them. It investigates focal e-government processes through conducting a research on four organizations presenting Egyptian public organizations. Results revealed that determination of motives of business processes' change and documenting such changes proved to be the most important factors in in the processes to be carried out in an e-government project. Findings highlighted also a lack of internal integration of business processes in three of the four organizations studied due to the absence of Intranet or to the unwillingness to use an existing one. Also, business process integration among governmental organizations is still in an early stage and requires further improvements. Finally, processes undertaken in evaluating citizens' usage of each agency's website are highly considered and analyzed.

Publication Date

1-1-2012

Document Type

Book Chapter

Book Title

ICSIT 2012 - 3rd International Conference on Society and Information Technologies, Proceedings

Editors

Callaos, N. et al.

ISBN

9781936338580

Publisher

International Institute of Informatics and Systemics

City

S.l.

First Page

1

Last Page

6

Keywords

Egypt, Electronic government (E-government), Government, Government transformation, Information and communication technology (ICT), Internet, Organizational changes, Processes, Public sector

Role of processes in electronic government (case of Egypt)

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