A framework to measure e-participation level of government social media accounts

A framework to measure e-participation level of government social media accounts

Department

Management Department

Abstract

© 2019 held by the owner/author(s). Publication rights licensed to Association for Computing Machinery. There is a rising attention to the importance of social media for e-participation due to its value in creating a convenient communication channel with citizens. Evaluating e-participation is eventually an important milestone for progress. The objective of this research is to provide guidelines for a framework that assesses e-participation on government's social accounts. Based on the work of Tambouris at el., 2007 [1] and Nelimarkka at el., 2014 [2], the research proposes a framework that could be applied to Facebook government accounts. This research though covers three major gaps in previous e-participation assessment research: scarcity in evaluating eparticipation within developing contexts, reliance on limited rather than large-scale empirical data, focusing on online government portals as an assessment e-participation platform and not considering social accounts' performance. This research is supported by Crowd Analyzer [3], a social media monitoring tool, to enable data crawling and users comments' sentiment analysis.

Publication Date

3-24-2019

Document Type

Book Chapter

Book Title

ACM International Conference Proceeding Series

ISBN

9781450362924

Publisher

Association for Computing Machinery

City

New York, NY

First Page

1

Last Page

6

Keywords

Assessment, Developing countries, E-participation, Facebook, Government, Social media

A framework to measure e-participation level of government social media accounts
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