The aim of this study is to evaluate the impact of training programs provided by the Training and Development office on the staff members of the American University in Cairo. To achieve this aim, the research has applied elements of a standard model of training evaluation in order to measure the satisfaction of the participants and explore their perceptions about these training programs. The study used the Kirkpatrick's four- levels model of training evaluation to measure the impact of training. The model was applied on a random sample of thirty five participants who were divided into two groups: ten managers and twenty five subordinates. The results indicated that training had a positive impact on the participants' managerial and behavioral skills. The study also pointed to several areas for potential improvement in the practice of the Training and Development office and suggested a set of recommendations in order to make the training process more efficient and effective.


Public Policy & Administration Department

Date of Award


Online Submission Date

September 2012

First Advisor

Bremer, Jennifer

Second Advisor

Ali, Hamid

Document Type



135 p.


The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy. The author has granted the American University in Cairo or its agents a non-exclusive license to archive this thesis, dissertation, paper, or record of study, and to make it accessible, in whole or in part, in all forms of media, now or hereafter known.


Not necessary for this item