Futurist Alvin Toffler (1980) wrote about three "waves" of civilization. Ln the First Wave, agiiculture enabled nomadic peoples to settle into villages and cities. In the Se;:ond 'Nave, the industrial revolution made possible the modem industrial state. The Third Wave has begun in which computer and communications technologies will transform the national and global economies into information driven economies. The Third wave triggers the Information Revolution which will have political and societal impacts every bit as profound as those of the First and Second Waves.

Throughout human history, mankind has witnessed incremental changes as well as sudden sweeping transformations. In our daily lives. incremental changes could take the form of better fuel to make our cars run faster or a new system that shortens our queuing time by an hour. We adjust well to these changes because they occur slowly, allowing us to adapt to the new surroundings. But every so many years, the world undergoes a tectonic shift of unprecedented proportions. The invention of electricity, the advent of the railway. the discovery of new lands and the birth of the industrial revolution were periods of radical transformation that totally redefined our lives. What we are experiencing right now, which has been termed as the "New Economy", is one of those sweeping changes.

What is the "New Economy"? What is "New" about the New Economy? People have cited the acceleration of technological advances; the increasing importance of "knowledge" in creating wealth, and the globalization of markets as key driving forces. It is in fact the combination of all these elements plus the introduction of the World Wide Web (the Internet) which has radically redefined how commerce and business are being done. It is also about a new definition of "value", moving from tangible assets

into intangibles and creative new business models enabled by the Internet, and thereby challenging traditional paradigms of accounting. The New Economy goes by many other names as well. Gary Hamel calls this the "Age of Revolution" because change itself has changed. It no longer moves in a straight linear line. He claims that a New Industrial Order is replacing the age of progress, and this new order is about the insurgents overwhelming the incumbents.

The purpose of this research is to investigate the impact of utilizing information technologies in providing government services in Egypt. The Government On-Line Model, launched by the Prime Minister of Egypt in September 2000, will be investigated and evaluated in this study. The study will focus on three dimensions, time, cost and quality of the services offered on-line. The implications of using information technologies to provide government services to all citizens on the Internet will be examined. Obstacles facing the use of the information technologies, especially in the governmental sector, will be addressed. Finally, suggestions and/or recommendations to improve the service will be provided.


School of Business


Management Department

Degree Name

MS in Finance

Date of Award


Online Submission Date


First Advisor

Tarek Hatem

Committee Member 1

E.H. Valsan

Committee Member 2

Samir Akabawy

Document Type



123 leaves :

Library of Congress Subject Heading 1

Information technology

Library of Congress Subject Heading 3

Ibn al-ʻArabī,


The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy.

Call Number

Thesis 2002/28



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Engineering Commons