This thesis examines the status of the ISO 9000 standard in the Egyptian construction contracting companies. It investigates the opinion of the quality managers of the cun-ently ISO 9000 certified construction contracting companies in regard to the reasons for implementing ISO 9000 standard and the associated problems. In addition it addresses their views about the benefits that return to contracting companies as a result of implementing the ISO 9000 standards. Furthermore, the items that might prevent the construction contracting companies from becoming certified for the new standard ISO 900 l :2000 are identified, along with the recommended methods to resolve these non-confom1ities. As a result, a new certification framework for implementation of the ISO 900 l :2000 standard was developed. It was designed to act as a useful tool to help quality managers understand the requirements of the new version of the standard and the differences between the old standards and the new version of the standards. It is composed of six levels, these are objective, sections to comply with, clauses in sections to comply with, requirements of each clause, activities to be done to achieve conformance with the requirements and the records and documents required by the standard. Thus the framework will act as a road map to help quality managers comply with the requirements of the new version of the standards ISO 9001 :2000 and become certified.


School of Sciences and Engineering


Interdisciplinary Engineering Program

Date of Award


Online Submission Date


First Advisor

Ahmed Sherif

Committee Member 1

Refaat Hassan Abdel Razek

Committee Member 2

Samer Ezeldin

Committee Member 3

Ezzat Fahmy

Document Type



209 leaves :

Library of Congress Subject Heading 1

ISO 9000 Series Standards.

Library of Congress Subject Heading 2

Construction industry


The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy.

Call Number

Thesis 2002/85