Title
Factors influencing customer switching behavior in Islamic banks: evidence from Kuwait
Author's Department
Management Department
Document Type
Research Article
Publication Date
12-8-2020
Abstract
With increasing competition, Islamic banks in Kuwait are currently facing difficulties in retaining their customers as customers now have the option to switch from one bank to another. As the banking industry offers almost identical products and services, customers are more likely to change their bank when they get a better offer from another bank, especially if the customer is dissatisfied with the current bank. Thus, this study aims at identifying the most significant factors that make Islamic bank customers switch their bank.
First Page
688
Last Page
716
Recommended Citation
APA Citation
Ghamry, S.
&
Shamma, H.
(2020). Factors influencing customer switching behavior in Islamic banks: evidence from Kuwait. 13(3), 688–716.
https://fount.aucegypt.edu/faculty_journal_articles/4872
MLA Citation
Ghamry, Sherif, et al.
"Factors influencing customer switching behavior in Islamic banks: evidence from Kuwait." vol. 13,no. 3, 2020, pp. 688–716.
https://fount.aucegypt.edu/faculty_journal_articles/4872