A framework to measure e-participation level of government social media accounts
© 2019 held by the owner/author(s). Publication rights licensed to Association for Computing Machinery. There is a rising attention to the importance of social media for e-participation due to its value in creating a convenient communication channel with citizens. Evaluating e-participation is eventually an important milestone for progress. The objective of this research is to provide guidelines for a framework that assesses e-participation on government's social accounts. Based on the work of Tambouris at el., 2007  and Nelimarkka at el., 2014 , the research proposes a framework that could be applied to Facebook government accounts. This research though covers three major gaps in previous e-participation assessment research: scarcity in evaluating eparticipation within developing contexts, reliance on limited rather than large-scale empirical data, focusing on online government portals as an assessment e-participation platform and not considering social accounts' performance. This research is supported by Crowd Analyzer , a social media monitoring tool, to enable data crawling and users comments' sentiment analysis.
ACM International Conference Proceeding Series
Association for Computing Machinery
New York, NY
Assessment, Developing countries, E-participation, Facebook, Government, Social media
(2019).A framework to measure e-participation level of government social media accounts. Association for Computing Machinery. , 1-6
Elsherif, Mohamed, et al.
A framework to measure e-participation level of government social media accounts. Association for Computing Machinery, 2019.pp. 1-6