Abstract

There has been a growing interest to understand how the officials of public sector agencies manage their employee performance to provide quality services to the citizens they serve. There is quite limited research that dealt with the obstacles the public sector officials identified as barriers to efficiently manage employee performance. This qualitative study focuses on the role of transformational leadership (TL) and challenges to manage employees' performance at Egyptian ministry of Antiquities. Semi-structured interviews were conducted with ten of public officials, using an 8-item, open-ended questionnaire. By using primary sources, the study found eight key obstacles that managers listed as deterrents to manage employee performance as the following: lack of financial resources, bureaucratic control mechanisms such as centralization, formalization, red tape, and routinization, low employee motivation, salaries and wages below the market level, employee self-preservation, overstaffing, unqualified staff and ineffective leadership training. The study further reveals that the role of TL was minimal, as leaders identified mostly possess the characteristics of transactional leadership. These findings would possibly help the Egyptian public officials to improve the performance of the management, and thus improve the quality of services to citizens.

Department

Public Policy & Administration Department

Degree Name

MA in Public Administration

Date of Award

2-1-2019

Online Submission Date

January 2019

First Advisor

Bhuiyan, Shahjahan

Committee Member 1

Ali, Hamid

Committee Member 2

Abdelhalim, Khaled

Document Type

Thesis

Extent

110 p.

Rights

The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy.

IRB

Approval has been obtained for this item

Comments

I would like to take this opportunity to express my thanks and appreciation to all the people who helped me throughout my postgraduate journey. In this respect, I want to thank my supervisor, Dr. Shahjahan Bhuiyan. Actually, he has made my thesis journey much easier with his gentle guidance, experience, caring, unconditional help and support. Indeed, it was my honor and pleasure to get the chance to work with him. In addition, I would like to thank my parents for their constant encouragement, help and support. My special thanks goes to my lovely husband for helping and supporting me throughout my entire journey. Likewise, I cannot ignore the role of my three kids, Karma, Hamza, and Omar, as a main source of motivation for me. My sincere thanks go to the readers of my thesis committee Dr. Hamid Ali and Dr. Khaled Abdelhamid for their time, support and guidance in order to improve the quality of the thesis. Many thanks go to my sisters and friends for their encouragement, and being constant source of motivation. Finally, I am indebted to Allah Almighty, who enabled me to successfully complete the thesis and thus the MPA degree.

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