Abstract

Capacity development (CD) is a fundamental factor in the success of an organization, particularly in the initiation of higher education (HEIs) where administrative staff have a significant role in operational functions. This thesis presents several aspects that shape the capacity development for administrative staff in higher education institutions and the foundation of theories that relate to CD. Focusing on The American University in Cairo (AUC) as a case study to explore the current CD programs, how the administrative staff perceive the CD programs, and the challenges that hinder AUC in implementing these programs, and how AUC manages these programs. A qualitative research approach has been employed to conduct semi-structured interviews with 25 members of administrative staff and five of the experts who manage CD programs at AUC, providing a conceptual framework for this case study and presenting a brief on AUC. The study finds a variety of programs of CD for administrative staff at AUC, several policies and procedures of employment that organize the work at AUC, and the responsible offices for managing these programs. Additionally, this study presents a role model from AUC staff who could be a motivator to encourage staff to develop their skills. This study suggests strategies to enhance the overall effectiveness of CD programs in HEIs, provides valuable insights into development skills for administrative staff in educational institutions, and finds the best practices for improving the performance of the workforce as well as the workplace and fostering a culture of continuous learning. In conclusion, a strategic, data-driven, and inclusive approach to CD is critical to enhancing staff effectiveness and the institution's performance.

School

School of Global Affairs and Public Policy

Department

Public Policy & Administration Department

Degree Name

MA in Public Administration

Graduation Date

Winter 1-31-2026

Submission Date

6-18-2025

First Advisor

Professor Dr. Ghada Barsoum

Committee Member 1

Dr. Shahjahan Bhuiyan

Committee Member 2

Dr. Mohamed Elkaramany

Extent

128p.

Document Type

Master's Thesis

Institutional Review Board (IRB) Approval

Approval has been obtained for this item

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