Abstract

The aim of this thesis is to pave the way for non-managerial employees’ empowerment in governmental service organizations in Egypt. Based on a review of previous studies that discussed the Egyptian bureaucracy, this study hypothesized that all the structural and psychological empowerment barriers - namely the organizational cultures and work context factors, managerial employees’ leadership style, and non-managerial employees’ readiness level and personalities - do exist within the governmental service organizations. Questionnaires were distributed to 223 non-managerial employees in Real Estate offices, Social Insurance and Pension offices, Traffic Services offices, Civil Registry offices, Health offices (Ministry of Health), Tax offices, and Courts’ Registry and Record offices all over Cairo. Statistical analyses of the findings of 183 eligible questionnaires reveal that ‘non-managerial employees’ inability to be empowered’ is the only empowerment barrier that does exist within governmental service organizations. Results have been inconclusive for the organizational cultures. The thesis concludes by providing recommendations for facilitating non-managerial employees’ empowerment, and offering suggestions for future research based on the limitations identified in this study.

Department

Public Policy & Administration Department

Degree Name

MA in Public Administration

Date of Award

2-1-2015

Online Submission Date

January 2016

First Advisor

Bhuiyan, Professor Shahjahan

Committee Member 1

ElBaradei, Professor Laila

Committee Member 2

Ali, Professor Hamid

Document Type

Thesis

Extent

136 p.

Rights

The author retains all rights with regard to copyright. The author certifies that written permission from the owner(s) of third-party copyrighted matter included in the thesis, dissertation, paper, or record of study has been obtained. The author further certifies that IRB approval has been obtained for this thesis, or that IRB approval is not necessary for this thesis. Insofar as this thesis, dissertation, paper, or record of study is an educational record as defined in the Family Educational Rights and Privacy Act (FERPA) (20 USC 1232g), the author has granted consent to disclosure of it to anyone who requests a copy.

IRB

Approval has been obtained for this item

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